Refund Policy

Last Updated: March 2026

Thank you for shopping at Power Lanka via buypower.lk. We value your satisfaction and aim to provide a reliable and convenient online shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date you receive your order.

To be eligible for a return:

• The product must be unused and in the same condition that you received it.
• The product must be in the original packaging.
• Proof of purchase (order number or invoice) must be provided.

Refunds

Once we receive your returned item and inspect it, we will notify you of the refund status.

If approved, the refund will be processed to your original payment method.
Please note that delivery charges are non-refundable unless the return is due to our error.

Exchanges

If you receive the wrong product or wish to exchange an item, please contact us within 48 hours of receiving the order. Our team will guide you through the exchange process.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Opened or used products
• Products damaged due to misuse
• Promotional or clearance items

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund based on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Wrong item sent
• Damaged or defective product

Processing Time

Refunds are usually processed within 3–7 business days after receiving the returned product. Processing time may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📩 Email: support@buypower.lk
📞 Hotline: 075 505 8000
🌐 Website: https://buypower.lk/
📍 Address: 126/B, Horana Road, Panadura, Sri Lanka